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2/22/2017 3:16:31 PM
  Ordering Your Burger At A Kiosk
By srpatterson
   

Wendys


Dublin based burger chain Wendy's has discovered that customers like to use kiosks to order their food. After experimenting with kiosks last year, the company plans to have them in place in up to 1,000 restaurants later this year, about ten percent at company owned restaurants.


The average store will be given three kiosks, which save on staffing costs and provide younger customers with a more interactive dining experience. Customers who prefer to order at the counter can still do so, pointed out Wendy's chief information officer David Trimm.


Wendy's, along with the rest of the fast food industry, have realized that automated ordering of food is the way of the future, partly to offset 5 percent wage inflation from last year. Ordering food from kiosks also guarantees that orders are always accurate; the use of kiosks also means that lines at Wendy's restaurants move more quickly, especially during the busy lunch time and dinner periods.

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2/13/2017 2:16:32 PM
  Results Of 2017 Most Hated Companies Lists
By srpatterson
   

Comcast

The 2017 List of Most Hated Companies in the U.S.

Unfortunately, there is a lot of hate out there, and the top 11 of the most hated companies in America this year are the recipients of a whopping 23 percent of global hatred felt toward corporations. It isn't possible to post something about one of these companies on an online forum without a barrage of hate-filled replies calling you evil and saying you are part of their over-priced, lousy service, kitten-hating corporations.

Customer service is probably one of the biggest players in a customer's perception of a company and whether they grow to hate that company. Nothing can make a customer more hateful than being put on hold for twenty minutes listening to music they also hate. This leads to why cable companies are so well represented in the top most hated companies in America in 2017. These are the companies almost everyone has to call up sometime.

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